Effective Date: January 1, 2024 • Last Updated: January 1, 2024
Glass Media 360, LLC ("Glass Media 360," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our platforms, or engage with our services.
1. Information We Collect
We collect information in the following categories:
- Contact Information: Name, email address, phone number, company name, and mailing address when you submit forms or contact us.
- Account Information: Username, password, and profile data when you create an account on any Glass Media 360 platform.
- Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically through cookies and analytics tools.
- Transaction Data: Payment information, transaction history, and billing records processed through our platforms.
- Health Data: For HealthLane users, protected health information (PHI) as defined under HIPAA, collected and processed in accordance with applicable law and executed Business Associate Agreements.
- Communications: Content of emails, support tickets, and other communications you send to us.
2. How We Use Your Information
We use collected information for the following purposes:
- To provide, operate, and improve our products and services
- To process transactions and send related communications
- To respond to inquiries and provide customer support
- To send marketing communications (with your consent where required)
- To analyze usage patterns and optimize platform performance
- To detect, prevent, and address fraud, security incidents, and technical issues
- To comply with legal obligations and enforce our agreements
3. Information Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who assist in operating our platforms, subject to confidentiality obligations.
- Business Partners: With your consent, for joint offerings or integrations.
- Legal Compliance: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users.
4. Data Security
We implement industry-standard security measures including AES-256 encryption, TLS 1.3 for data in transit, multi-factor authentication, role-based access controls, continuous security monitoring, and annual third-party penetration testing. While we take all reasonable precautions, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Health data subject to HIPAA is retained in accordance with applicable federal and state retention requirements.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to access and receive a copy of your data
- Right to correct inaccurate or incomplete data
- Right to request deletion of your data
- Right to object to or restrict processing
- Right to data portability
- Right to withdraw consent at any time
To exercise these rights, contact us at privacy@glassmedia360.com.
7. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze traffic, and support marketing efforts. You can control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related questions or to exercise your rights, contact our Privacy Team:
- Email: privacy@glassmedia360.com
- Phone: 423.364.7101
- Address: Glass Media 360, LLC, Chattanooga, Tennessee, United States